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RECALL: Lutron’s Serena and Sivoia QS Triathlon shades

February 4, 2016 - Lutron Electronics has issued a recall involving custom-ordered, made-to-measure Serena and Sivoia QS Triathlon roller shades with the following model numbers:

February 4, 2016  By  Renée Francoeur


Lutron says the window shades can become dislodged from their brackets and fall, posing an impact hazard.

About 4625 units were sold from November 2013 through November 2015 in Canada at Home Depot, specialty window shading dealers and online at, the company says. Lutron has received reports of 36 incidents of shades falling from mounting brackets. Of those, three reports involving six shades were in Canada. Health Canada says it has not received any reports of consumer incidents or injuries related to the use of these products.

The shades were manufactured in the United States.


The model numbers are printed on a white label located on the shade battery rail, the equivalent support backbone for plug-in and manual shades, or on the inside of the shade fabric wrapped head rail or valance (fascia). Affected shades have the following date codes: W45 to Y46. These codes can also be found on the white label on the side of the head rail. The letter represents the year and the number represents that week of the year (W = 2013, X = 2014, Y = 2015). For example, the code Y46 is for the manufacturing week ending on Friday 11/13/2015. The label on affected shades also contains a product family name at the top of the label – either “Serena” or “Sivoia QS Triathlon”.

The majority of the recalled shades are battery-operated and controlled by a Lutron remote control. All models are cordless.

Consumers should contact Lutron at 844-478-2033 for instructions on inspecting their shades and for shades at risk of external impact to receive a free repair kit. Consumers with recalled roller shades installed on doors will receive a free replacement shade.

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