EnergyOrbit can now manage key service areas, including maintenance, reporting and technical support.
By Peter Saunders
EnergyOrbit has introduced a service to support customers using its existing cloud-based software for energy-efficiency programs. The new service allows the company to manage key service areas, including maintenance, reporting and technical support.
While utilities can still opt to fully manage the Salesforce-powered software internally, the new offering—dubbed Applications Management Services (AMS)—is intended to help those facing resource constraints, such as with large deployments that demand additional staffing. Through AMS, utility customers can work directly with the software provider to manage routine enhancement, real-time troubleshooting and data manipulation for their programs.
“We work alongside utilities to provide technical support and personalized solutions to help their programs runs smoothly and free up their administrators,” says Jason Adge, vice-president (VP) of business development for EnergyOrbit.
Utilities, program administrators and third-party implementers across North America that have deployed the software have reportedly realized improvements of up to 75% in efficiency and operational savings in their demand-side management.